Insights

3 hands, one of them holding up 1 finger another holding up 2 fingers and the other holding 3 fingers

IT Project decision making: How the best choice between two options can often be the third!

The “Crucible Moments” podcast is a fascinating listen, especially as Roelof Botha (whose thoughts are the inspiration for this blog) isn’t the main subject. He plays the role of presenter; the main guest is Jack Dorsey (former Twitter CEO who now runs the financial services company Block). The central narrative of the podcast is the evolution of Block from its origins as Square, and how they created Cash App, a ‘third’ option, which is now responsible for half of Block’s revenue. The strategy of expanding the number of options for consideration was instrumental in helping Block identify and eliminate what wasn’t working and focus on more profitable projects.

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A man changing gears whilst driving

Changing our minds – the evolution of IT project strategic thinking and decision making

Interesting perspective from a Chief Experience Officer, Sandy, on how her organisation is making decisions – “we’re like a car that’s forgotten it has a steering wheel and more than one gear”.

I love this metaphor. I can see the car missing turn offs and short cuts and the noise and smoke from driving along in first gear!

What she means is that when the project team faces a challenge, or has a strategic decision to make, instead of weighing up what the problem really is and what would be best, it is culturally beholden to the in-house resources it already has at its disposal.

Sandy thinks it may be a hangover from the pandemic.

I suppose we all managed with what resources we could lay our hands on, became insular in our thinking, even adopting a scarcity mindset as we adjusted to the changing reality.

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